Time to get off the hamster spinning wheel!
How to accomplish your goals in the new year 2021
When your best client is actually your worst!
Ever worked in a business where one customer is viewed as the most important and precious to the company and everyone treats them with white gloves? Yet this customer seemingly pays later than all the others, demands special terms, takes up all the managers and staff’s time, and never seems satisfied? Why Does this happen? …
The Road to Normal – Or Not?
Which road will lead the business and career back to normal.
Quality Service Makes Good Cents
Ask any business owner about customer service and satisfaction and most will admit that it’s critical to their overall success and profitability. Ask them what they DO to ensure their team consistently delivers quality service and the answers are vague or in some cases they simply shrug and say ‘not much’. While customer satisfaction is …
7 Reasons why businesses succeed
7 quick ways to improve your business and stay a market leader.
Never Ignore Your existing Customers!
I had a recent client who started coaching with me. He was eager to grow his business, and I was able to get him to focus like a laser beam on revenue and client growth. Month after month… He applied all of our marketing and business development tools and generated significant growth and profit. He …
Don’t Send Your Ducks to Eagle School
Hire the right people. Don’t expect to train a duck to be an eagle.
The Power of a Routine
Some of our best intentions fail because we don’t have a system of execution. When it comes down to it, your new attitudes and behaviors must be incorporated into your monthly, weekly, and daily routines to affect any real, positive change. A routine is something you do every day without fail, so that eventually, like brushing …
10 Steps to Effectively Prioritize
Priorities refer to those things that are important. Many are still in the habit of “reacting” to the urgent rather than “responding” to the important.Think about this statement. Important activities should be of high priority because they are the things that contribute significantly to our objectives. They have more “long-term” impact. They should help us …